Elevated data sync errors with Paycor

Incident Report for Finch

Resolved

This incident has been resolved.
Posted May 02, 2025 - 21:56 UTC

Monitoring

A fix has been implemented by the Paycor team. We are seeing initial signs of success as recent data syncs are succeeding, and are continuing to monitor the results.
Posted May 02, 2025 - 19:37 UTC

Update

We received an update from the Paycor team that a fix is still in progress.
Posted May 02, 2025 - 02:21 UTC

Update

We are currently awaiting a resolution from the Paycor team.
Posted Apr 29, 2025 - 23:47 UTC

Update

The Paycor team has identified the issue and are now working on a fix.
Posted Apr 29, 2025 - 15:48 UTC

Identified

We are currently experiencing elevated data sync errors affecting the Paycor API integration. The issue originates from Paycor’s system, and we are actively collaborating with their team to work toward a resolution. We will continue to provide updates as we learn more.
Posted Apr 28, 2025 - 18:14 UTC
This incident affected: Provider Integrations (Paycor).