Resolved -
This incident has been resolved. All previously enqueued deductions requests have been processed and all systems are now back to normal.
Apr 22, 16:29 UTC
Monitoring -
A fix has been implemented and confirmed working successfully. We are now gradually ramping up the processing of the previously paused asynchronous Justworks deductions queue.
Apr 21, 23:00 UTC
Update -
We are continuing to work on a fix for this issue.
Apr 21, 19:24 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 21, 18:31 UTC
Update -
We are continuing to investigate the issue. While we investigate, we have paused the processing of any Justworks deductions requests. Requests to our API can still be made successfully, and they will be queued up for processing. Processing will reconvene as soon as this issue is resolved. During this time, you may experience some processing delays.
Apr 21, 17:22 UTC
Investigating -
We are currently investigating an issue with incorrect processing of Justworks deductions enrollments.
Apr 21, 17:12 UTC